Contact

One email address. Real human.

We don't use a contact form, a chatbot, or a ticketing interface. Send a regular email; we read every one.

Best for: order questions, refund requests, technical issues with your download, broken links, or feedback on the protocol or tracker.

When to expect a reply

Within 1–2 business days.

We aim to reply to every email within 1–2 business days. Most days it's faster. Refund and download-issue requests are read first, so you'll usually hear back the same business day with next steps.

If you don't see a reply within 3 business days, check your spam folder for messages from hello@steadyprotocols.com. Most "missing reply" cases turn out to be filtered. If it's not there, send the email again.

A few things we can't help with

When email isn't the right channel.

Medical questions about your specific situation. Please see a licensed clinician. We can't and won't diagnose, treat, or give personalised medical advice over email. See the medical disclaimer.
Urgent symptoms.If you're experiencing severe pain, numbness, weakness, fever, or loss of bladder/bowel control, contact a clinician or urgent care today; don't wait on an email reply.
Press, partnerships, affiliate proposals. Same email, but please put the topic in the subject line so we can route it correctly.

Steady Protocols is operated by a single founder, not a customer-support team. Replies come from a real person. We try to be useful and honest in both directions.